Also if getting a repair – they have to be done in a reasonable amount of time, else you are entitled to a refund since it is a major failure
Seems ridiculous that a warehouse (if the item is in a warehouse owned and managed by Sydney tools) that it would take 11 days to put a courier sticker on it and send it out the door.
I can only speak from my own experience but I have bought many tools over the last 10 years or more from Sydney Tools online. I have never been to any of their stores because I don't live in Sydney.
I bet there is someone in the packing room pocketing these "unsent by mistake" batteries and selling them on eBay. Grrrr!
zzzz why do companies like this exist. I always package stuff with foam and bubble wrap when I sell something!
If you use your holesaw kit only once in a while, then the cheaper standard kits from bunnings/sydney tools will do.
Waiting for my credit to be done and was told, don't sweat it, its friday arvo, were about to close so he will personally do it in the morning.
Their prices aren't that cheap to warrant this and with all these mistakes they are simply costing themselves MORE money and eating further into their own margins.
Really? I'm about 140km from the city. Just had a look at their website, can't seem to find all that much. Some things are cheaper at Total Tools.
But in any kind of service, it is entirely not appropriate to refer to the customer as 'mate'. They are not your 'mate', they are your customer, you call them Sir or Madam or Mr(s) X unless otherwise directed.
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Found what I wanted and the price was pretty decent and when I went to pay for the tool, the guy asked me if I wanted to use my store credit!
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After I received the tools (everything was as ordered) I rang the sales person and thanked them. I don't think the sales people get enough positive feedback addressed to them personally.